This is the second installment of a three-part series that examines the pandemic response that became Invisible Hands; Commander, the custom-coded CRM and order management tool built for the organization; and an exploration of the issues that existed well before the pandemic and communities that have been working to address them for decades

When we last left off, the Invisible Hands founding and operations teams met with Matt Schaff in late March 2020 to solidify plans for an order management and call log system to improve operations at the Call Center and Captain Delivery arms of Invisible Hands.

Matt had…


This is the first of a three-part series that examines the pandemic response that became Invisible Hands; Commander, the custom-coded CRM and order management tool built for the organization; and an exploration of the issues that existed well before the pandemic and communities that have been working to address them for decades

Almost a year on, it’s difficult to imagine that anyone in the US has forgotten the events of March 11, 2020. On that day, the WHO declared Covid-19 a global pandemic, the NBA suspended its season, and Tom Hanks announced he had tested positive and was recovering in…


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The editors of Tech in Policy (Eda, Nora, Danielle, myself) met as students at Fullstack Academy’s Grace Hopper program. Although our paths to the program were all different, the intent of our decision to attend was the same: we wanted to transition into careers as professional software engineers.

Thousands of other professionals share this goal. The US Department of Labor Statistics maintains an Occupational Outlook Handbook, which outlines statistics of various professions and how their employment numbers are expected to grow or decline. …


This article is a part of the Tech in Policy publication. TiP focuses on technology being used for good and shines a light on its more malicious or neglectful implementations. To read more, visit this link.

Last year, I expressed frustration to a colleague about the slowness of my PC, and that I had bought and installed 8GB of RAM to improve the situation. If you are like me and don’t mind (or dare I say, enjoy?) picking up a screwdriver and tinkering with electronics, installing RAM is a remarkably simple way to either repair or upgrade your PC.

Note…


This article is a part of the Tech in Policy publication. TiP focuses on technology being used for good and shines a light on its more malicious or neglectful implementations. To read more, visit this link.

On September 26, 1960, almost 60 years to the day before the carnival sideshow that was last Tuesday’s presidential debate, John F. Kennedy went head-to-head with Richard Nixon in the nation’s first televised presidential debate. As the story goes, Americans who tuned into the debate over the radio believed Richard Nixon had won, though anyone who watched the televised broadcast believed the opposite. Overnight…


Photo by Annie Spratt on Unsplash

This article is a part of the Tech in Policy publication. TiP focuses on technology being used for good and shines a light on its more malicious or neglectful implementations. To read more, visit this link.

Even though 2020 has made last year feel like 10 years ago, you may remember that Facebook announced the development of “Project Libra” in May 2019. At the time, I was taking a Business and Public Policy course at CUNY Baruch. Although the announcement spurred a spirited class discussion on the topic of cryptocurrency in government finance, it mostly confused my classmates and professor…


This article is a part of the Tech in Policy publication. TiP focuses on technology being used for good and shines a light on its more malicious or neglectful implementations. To read more, visit this link.

Since George Floyd was killed by police on May 25 of this year, there has begun a great reckoning in technology and society as a whole with systemic racism, bias, and how existing social and economic structures continue to perpetuate them. This is not a new conversation. Activists have been working, fighting, and dying for equality under the law and social equity as part…

Katie Escoto

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